Terms and Conditions

These Terms and Conditions govern your booking and participation in the tours organized by Wayfare Getaways Pvt. Ltd. By booking a tour, you agree to comply with these terms.

1. The Agreement

This booking form, signed or accepted by the Customer to secure the requested services (“Booking Form”), these Terms and Conditions, along with any acceptance of a booking by “Wayfare Getaways Private Limited” (registered office at Valamkottil Towers, 4/461, Vidya Nagar Colony, Thrikkakara, Kochi, Kerala 682021), hereafter referred to as the “Company,” together establish the entire agreement (“Agreement”) between the Company and the customer signing the Booking Form or making a booking with advance payment, hereafter referred to as the “Customer.” This includes all individuals listed in the Customer’s booking who will benefit from the travel services. By making a booking, the Customer confirms that they have the authority to accept these Terms and Conditions on behalf of all persons in the booking. If the booking is made by a corporate entity, the person signing/accepting the Booking Form confirms they are duly authorized to request services on behalf of the organization. No employee or representative of the Company is authorized to alter these Terms and Conditions. “Holiday” or “Holidays” refers to all services that have been booked through the Company. The Agreement between the Company and the Customer is governed by the laws of India and falls under the exclusive jurisdiction of the courts/legal authorities of Ernakulam district.

2. Brochure Validity

We take reasonable care in preparing our brochures, price lists, web pages, and other materials to accurately describe the services offered. However, we cannot be held responsible for any typographical or printing errors that may occur. Brochures may be printed several months in advance, and their content might not always reflect the most up-to-date information. Therefore, any brochure provided by “Wayfare Getaways Private Limited” is valid for a specific period, and Customers are encouraged to verify the brochure’s validity with the Company before relying on its content. Images of meals, sightseeing locations, and properties are for illustrative purposes only and may not exactly match what is provided during the tour. The distances between destinations and temperature details are approximate and subject to change based on travel conditions, road conditions, and weather. Hotels may sometimes be located away from the central areas. All information in the brochure is gathered from trusted suppliers, but it may occasionally be subject to adjustments. Our travel advisors will make every effort to keep the Customer informed of any changes as soon as they arise.

3. Itinerary Changes

“Wayfare Getaways Private Limited” reserves the right to alter, amend, modify, or change tour packages and itineraries at any time, either before or during the tour. The Company will make reasonable efforts to inform the Customer of any such changes in advance, either during the booking process or prior to departure. In case changes arise during the tour, our tour manager or local representative will promptly inform the Customer on the spot, and we ask for the Customer’s cooperation in adapting to these changes. Any grievances regarding modifications to the itinerary or services, necessitated by circumstances beyond the Company’s control, will not be entertained during or after the tour. Such changes may be caused by unforeseen factors including, but not limited to, Force Majeure events, strikes, festivals, sporting events, weather conditions, traffic delays, overbooking of hotels or flights, cancellation or rerouting of transportation, or the closure/restriction of sightseeing locations. We typically avoid scheduling tours during major events such as fairs, exhibitions, or the Olympics, as hotels in certain cities may be fully booked years in advance. However, if travel coincides with such dates, Customers may need to stay in alternate hotels or even in different cities.

4. Booking

Bookings can be made at “Wayfare Getaways Private Limited’s” offices in Kerala, or through our travel consultants, or the Customer’s appointed travel agent. The Customer must be at least 18 years old and is required to submit a completed and signed Booking Form along with the necessary deposit or full payment to secure the booking. For Customers under the age of 18, bookings must be made by their parents or legal guardians, and they must also be accompanied by their parents or legal guardians during travel. A booking is only confirmed once the Company issues an official confirmation, which includes the availability of the relevant accommodations, flights, and other services. All bookings are subject to the terms and policies of the relevant suppliers, and confirmation is only guaranteed once full payment is made. If the Customer accepts the itinerary and terms, payment should be transferred. Group changes are not permitted within 90 working days of the scheduled departure date.

5. Prices and Payment

All prices provided are intended as a guideline only and are subject to availability and special conditions during peak periods such as public holidays (e.g., Christmas, New Year, etc.). These prices may be revised or withdrawn without prior notice. Customers will be informed of the final price and detailed itinerary at the time of booking. The price is only guaranteed once full payment has been made. Quoted prices may fluctuate due to factors outside the Company’s control, such as currency changes, fuel surcharges, or tax increases. For reference, our prices are based on exchange rates of 1 EURO = INR 90, and 1 CHF = INR 97. If the exchange rates or any other factors like airline fuel costs or taxes increase, this will affect the tour price, and any additional charges will be collected before departure.

Price changes may arise due to factors such as currency fluctuations, fuel surcharges, and increased airfare or taxes imposed by airlines or government authorities. Should there be any changes in airfare due to fuel price hikes, regulatory changes, or new government taxes, these will be passed on to the Customer. It is recommended that Customers check with Wayfare Getaways Private Limited for updated pricing information. The price of any tour package includes only the items specified in the booking form and excludes personal expenses such as travel insurance, airport transfers, meals (unless specifically mentioned), passports, visas, and other personal services.

Customers are required to make a deposit at the time of booking. All deposits are non-refundable, except in cases where the Company is directly responsible for cancellations. Full payment is required no later than four weeks before the departure date unless otherwise stated. In some cases, certain services or airfares may require full payment at the time of booking. If full payment is not received by the due date, Wayfare Getaways Private Limited reserves the right to treat the booking as canceled, and the Cancellation Policy will apply. If a booking is not accepted by the Company, any payments made by the Customer will be fully refunded, and the Company will have no further obligations to the Customer.

As of April 1, 2020, TCS (Tax Collected at Source) will apply to all full or partial payments. This amount is not included in our package price and will be refunded by the Government of India under the following conditions:

– TCS 5% for PAN holders
– TCS 10% for non-PAN holders
– TCS 20% for PAN holders making payments above ₹7 lakhs
– TCS 40% for non-PAN holders making payments above ₹7 lakhs

A. Payment Terms:

B. The following expenses are not included in the booking amount:

– Personal expenses such as porterage, laundry, wines, mineral water, meals not mentioned in the regular menu, minibar, phone calls, and pay channels.
– Tips, including those for drivers, guides, and tour managers (Driver tips are set at €2 per person per day).
– Translation fees for documents required for visa purposes.
– Meals not included in the itinerary.
– Extra costs due to illness, accidents, hospitalization, or other unforeseen circumstances.
– Costs for excursions, city sightseeing, entrance fees, and local guides not mentioned in the itinerary.
– Additional expenses due to route changes resulting from unforeseen circumstances, natural disasters, political disturbances, flight delays, strikes, etc.

C. Payments can be made by: cash, credit/debit card, cheque, NEFT, or bank transfer.

– Payments made via credit or debit cards may incur a banking charge.
– Cheque payments take approximately 5 business days to process. If paying by cheque, ensure the payment is made at least 5 business days before the due date. The Customer agrees not to stop payment of the cheque even in the event of a booking cancellation.
– Taxes and airline surcharges are subject to change until flight tickets are issued.
– The price of any holiday or service includes only the items specified in the itinerary and excludes personal insurance, airport transfers, meals, optional excursions, passport and visa fees, porterage, and gratuities unless specifically mentioned.
– Hotel check-in and check-out times are fixed, and early or late check-ins will require additional payment.

Payments made to any agency authorized by Wayfare Getaways Private Limited are subject to the same terms and conditions outlined here.

6. Booking Change or Cancellation Policy

By the Company:

While it is rare for Wayfare Getaways Private Limited to alter a confirmed booking, sometimes unforeseen circumstances may necessitate changes. The Company reserves the right to amend or cancel any booking, without assigning a specific reason. Such changes or cancellations may arise due to factors beyond our control. In such cases, we will offer alternative tour dates or options. Customers may also choose to travel as individual travelers (not part of the original group), in which case any additional costs incurred will be borne by the Customer. If the alternative option is not acceptable, or if the Customer prefers not to travel individually, a refund of the money paid will be processed (after deducting costs incurred by the Company) within 120 days from the date of amendment or cancellation. However, no compensation or damages for consequential loss will be provided, and the Company is not liable for any additional expenses incurred by the Customer. The cost of air tickets, visa fees, and a non-refundable advance amount of ₹20,000 will not be refunded under any circumstances.

—

By the Government:

If a Customer is deported by immigration authorities, government agencies, or any other official body, Wayfare Getaways Private Limited holds no responsibility. Additionally, in the case of illegal overstays beyond visa validity, the Customer will be liable to pay ₹10,00,000 as compensation to Wayfare Getaways Private Limited.

—

By the Customer:

Should the Customer wish to change a booking, the Company will make efforts to accommodate the request. In such cases, cancellation charges will apply as per the Company’s Cancellation Policy (outlined below) and may be updated at the discretion of the Company. After visa approval, no cancellation or refund is permitted. If a visa is delayed, the Customer may have to join the next available tour group. Customers who receive visas must travel on the originally booked date, regardless of the travel status of family members, friends, or staff.

—

By the Airline, Hotel, or Supplier:

In case an airline, hotel, or any supplier imposes restrictions, alters rules and regulations, cancels, or reschedules services, or restricts entry (for example, due to airline regulations, COVID-19 protocols, hotel policies, or country-specific rules), Wayfare Getaways Private Limited holds no responsibility for these changes. Any additional costs incurred due to such changes will be borne by the Customer. The Company cannot be held liable for disruptions or cancellations occurring at airports, boarding points, hotels, or other service locations.

—
Cancellation Policy:

In addition to the terms outlined above, any charges related to air tickets, buses, and hotel reservations for the Customer are non-refundable. During peak periods, including special events, public holidays, exhibitions, etc., cancellation policies may differ from the standard. Specific cancellation policies will apply for destinations during Christmas, summer vacations, weekends, and New Year. These will be communicated at the time of booking.

Certain airlines, hotels, tours, cruises, and packages may have different cancellation policies, which will be advised to the Customer at the time of booking. The Company will not be responsible for providing refunds for tickets affected by traffic delays, trip delays, ticket closures, weather-related cancellations, or renovations that occur within the package.

Any bookings made within 30 days of departure are non-refundable.

7. Travel Documents

It is the sole responsibility of the Customer to obtain a valid passport for international travel. Many countries require that the passport be valid for at least six months beyond the date of return. The Customer must ensure they have valid passports, visas, re-entry permits, and any necessary vaccination certificates that meet the requirements of immigration and government authorities. Any fines, penalties, payments, or additional expenses incurred due to the failure to meet these requirements will be the sole responsibility of the Customer. Wayfare Getaways Private Limited will not be held liable for any inconvenience, loss, or damage incurred by the Customer due to the failure to obtain or present valid travel documents.

While the Company’s staff is available to provide general information about visas, passports, and other travel document requirements, the Customer acknowledges that the responsibility for obtaining and ensuring the validity of such documents lies with them. Wayfare Getaways Private Limited can assist in obtaining visas for an additional service charge; however, it is important to note that visa and immigration regulations may change over time, and the Company cannot be held responsible for any outdated or incorrect information provided regarding travel requirements.

Travel documents, including airline tickets, are non-transferable. All airline tickets must be issued in the name of the passport or photo identity holder. An incorrect name on a booking may result in the cancellation of the booking or the inability to use the service. Customers are responsible for reviewing all travel documentation carefully and informing the Company immediately in case of any errors in names, dates, or timings.

The Customer is also responsible for collecting all travel documents from Wayfare Getaways Private Limited prior to travel. The Customer should contact their Travel Advisor at Wayfare Getaways Private Limited to confirm when the travel documents are ready for collection.

—
8. Meals

For details regarding the meals served during your tour, please refer to the itinerary provided in our brochure or on the website. Unlike airlines, Wayfare Getaways Private Limited is unable to process special meal requests or guarantee specific dietary accommodations. Any such arrangements will be at the sole discretion of the service provider.

We do not assure special meals, specific timings, or additional halts for infants, children, or passengers with dietary restrictions due to medical conditions such as diabetes, high blood pressure, or cholesterol. Additionally, we cannot guarantee the quantity of food provided by the service provider.

If you have specific dietary requirements arising from medical conditions or the needs of your children, we advise considering a customized tour, as coach tours may not meet these needs. Please note that we reserve the right to change meal arrangements if circumstances compel us to do so.

09. Hotels

**Infant:** 0-23 Months (No bed cost available)
**Child:** 2 years to 11 Years (No bed cost available for a maximum of 1 child in a room, subject to hotel policy)
**Adult:** 11 Years and above (No bed cost is not possible)

Wayfare Getaways Private Limited selects hotels for your stay that provide comfort and value for money. For various reasons, such as reducing overall travel time on the coach for the following day, hotels may be located away from the city center. Unlike in many other countries, most hotels in Europe do not have air conditioning or fans, but modern facilities, including attached toilets with showers or bathtubs, are provided.

Please note that we cannot guarantee the availability of adjoining rooms, interconnecting rooms, non-smoking rooms, or rooms on the same floor. Additionally, hotels in Europe may or may not offer room service facilities. The standard check-in time at hotels is usually 14:00 hrs, and check-out is at 12:00 hrs; these times are subject to change. If you request a change in rooming while on a tour, this will be subject to availability, and you will be responsible for any applicable additional charges.

Be aware that hotel rooms in Europe and the Far East can be exceptionally small compared to those you may have experienced in other countries.

Accommodation Types

**Single Accommodation:** If you book on a single occupancy basis, you will need to pay a single room supplement unless another tour participant is willing to share your room. You will also be liable to pay the single room supplement if, after initially booking a shared room, your intended roommate drops out for any reason or you and/or your roommate are no longer willing to share. The single room supplement will apply in all cases where a booking on a shared basis changes to single occupancy, including:

1. Intended room partner arranged by you.
2. Intended room partner arranged by us for you.
3. No room partner found available for you.

**Double (Twin) Accommodation:** A double room may have either a queen-size bed or two separate beds. If you request a room with a queen-size bed, it will be provided subject to availability, as most hotel rooms in Europe and the Far East are twin-bedded. In the event that a queen-size bed is not available, a twin-bedded room will be assigned.

**Triple Accommodation:** We recommend a maximum of three persons in one room. Triple rooms are typically no larger than twin rooms, and the third bed is often a rollaway bed or cot placed in a twin room. The availability of triple rooms is subject to confirmation.

**Children Accommodation:** A child traveling for whom the ‘without a bed’ charge has been paid will not be entitled to a separate bed in the hotel. If the ‘with bed’ charge has been paid for the child and you decide not to utilize this facility during the tour, no refund will be provided. If you seek an extra bed for a child booked on a ‘without bed’ basis during the tour, this will be provided subject to availability, and you will be required to pay any additional charges directly to the concerned hotel.

10. Airlines

Wayfare Getaways Private Limited reserves the right to alter the airline originally advertised, confirmed, and paid for by the Client. This includes the authority to modify sectors, routing, boarding, and arrival locations, and to utilize domestic flights to connect with international flights as confirmed. Such changes may occur based on convenience, availability, and within the tour budget, without prior notice. Should any additional expenses arise due to these changes, the Client will be responsible for covering the costs. These adjustments are made to ensure optimal efficiency and overall satisfaction with our clients’ travel arrangements.

Additionally, airlines may change, cancel, or reschedule flights at their discretion in accordance with their own policies, often without prior notification. While these unforeseen adjustments are beyond our control, Wayfare Getaways Private Limited is committed to managing these changes by offering the best available alternative dates, sectors, and revised itineraries according to the updated airline schedule. Clients will be promptly informed of any significant changes, and we strive to minimize inconvenience by providing suitable alternatives in a timely manner.

If an airline schedule change or flight delay occurs, the itinerary may be adjusted accordingly. Other guests joining the tour with their own flights must make their own arrangements to join the group based on the revised itinerary. Any additional expenses incurred due to these adjustments will not be borne by the Company.

Our primary objective is to ensure a seamless and enjoyable travel experience for our clients. By booking with Wayfare Getaways Private Limited, clients acknowledge and accept that changes in airline arrangements are a possibility and agree to the measures we undertake to address these changes. Rest assured, every effort is made to communicate and implement adjustments with minimal disruption to our clients’ travel plans.

11. Visa

Applicants must personally visit the VFS Facility Center for document submission, as biometric data collection is mandatory for the U.K. and Europe or as required by the destination country. Wayfare Getaways Private Limited will provide necessary land documents, including hotel and airline confirmations, bus seat confirmations, a land confirmation letter, an online appointment, and an insurance copy for visa processing.

If online appointments are unavailable, applicants may need to utilize VAYD services at their own cost. Wayfare Getaways Private Limited is not responsible for any additional fees beyond the standard visa fee, including charges for premium services at VFS.

Applicants must arrive at the VFS Centre on or before their appointment time, as late arrivals may be denied entry. Visa processing and approval are at the sole discretion of the consulate, and Wayfare Getaways Private Limited is not liable for any rejections. All payments made to VFS or the consulate are nonrefundable, and Wayfare Getaways Private Limited will not reimburse these expenses.

The nonrefundable service charge and advance payment of ₹20,000 for package and seat blocking paid to Wayfare Getaways Private Limited are nonrefundable under any circumstances. If a personal interview at the consulate is required, applicants must attend at their own expense.

12. The Company’s Responsibilities and Liabilities

Wayfare Getaways Private Limited acts solely as an intermediary for various travel-related products, maintaining extensive relationships with numerous transport, accommodation, and other service providers, such as airlines, coach operators, rail and cruise line operators, hoteliers, and any entity providing goods or services in connection with the Customer’s booking. Our obligation is to make travel bookings on behalf of the Customer with travel-related suppliers of their choice.

While Wayfare Getaways Private Limited exercises care in selecting reputable service providers, we do not directly provide travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on behalf of the Customer, subject to the terms and conditions, including conditions of carriage and limitations of liability imposed by these service providers. The Company shall provide the Customer with copies of the relevant service provider terms and conditions upon request.

To the extent permitted by law, neither Wayfare Getaways Private Limited nor any of its related bodies corporate, directors, employees, or agents accept any liability in contract, tort, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, or inconvenience caused directly or indirectly by the acts, omissions, or defaults—whether negligent or otherwise—of third-party providers over whom the Company has no direct control, force majeure, or any other event that is beyond the Company’s control or not preventable through reasonable diligence.

Air, sea, rail, and road transport is subject to various International Conventions that limit the liability of carriers. These conventions may include, but are not limited to: for international air travel, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999; for rail travel, the Berne Convention 1961; for carriage by sea, the Athens Convention 1974; for carriage by road, the Geneva Convention 1973; and for hotels, the Paris Convention 1962. The carriage of passengers and their baggage by air is also subject to the Conditions of Carriage of the relevant carrier.

If, in the Company’s reasonable opinion or that of the provider of any part of the services related to the Customer’s booking, the Customer’s behavior or the behavior of any member of their party is disruptive, threatening, abusive, or causing unnecessary inconvenience, or is likely to cause danger, damage, distress, or upset to others or their property, the Company may terminate the Customer’s travel arrangements without any liability on the part of the Company. No refunds will be made, and the Company will not pay for any expenses or costs incurred as a result of the termination.

The Customer shall indemnify and keep the Company indemnified against any loss, damage, and claim related to:

1. The Customer’s breach of any laws and regulations.
2. The Customer’s actions and/or omissions causing any damage to any third party, including but not limited to any hotel or any individual involved in the travel services.

It is the Customer’s responsibility to ensure that they are fit to travel and participate in all parts of the services they have booked. Save as set out above, and as detailed elsewhere in these Booking Terms & Conditions, the Company shall have no legal liability whatsoever to the Customer for any loss or damage.

If airlines, hotels, suppliers, or any country change the rules and regulations, impose restrictions, cancel services, reschedule services, or restrict entry at any airport, hotel, or any boarding points related to airline rules, COVID regulations, hotel rules, supplier rules, airport rules, country rules, or any other applicable regulations, Wayfare Getaways Private Limited will not be responsible for any such circumstances. Passengers shall bear all additional expenses beyond the package cost.

13. The Customer also agrees to the following additional conditions:

1. Complimentary Breakfast: Most hotels provide a complimentary continental breakfast, including tea, coffee, cereal, juice, bread, butter, jam, and hot eggs. The Company cannot alter the breakfast menu, as it is fixed by the respective hotels.

2. Meals: Indian lunches/dinners served will be vegetarian/non-vegetarian. The first meal on the tour will start with dinner on the day of arrival, and the last meal will end with breakfast/boxed breakfast on the day of departure.

3. Liability for Damages: Any damages caused to hotel rooms, restaurants, coaches, sightseeing locations, or other public properties during the tour shall be payable by the Customer. The Company will not be liable for such damages.

4. Visa Processing: The processing and grant of a visa are at the sole discretion of the consulate, and the Company will not be liable for visa rejections.

5. Liability Disclaimer: The Company shall not accept liability for any damages, loss, injury, accident, death, breakdown, or irregularity that may occur during the tour due to weather conditions, strikes, war, terrorist attacks, quarantine, or any other cause. All such losses or expenses must be borne by the Customer. It is highly recommended that the Customer purchase insurance policies while on tour.

6. Additional Expenses: The Company reserves the right to claim any additional expenses incurred due to delays or changes in schedules for trains, flights, buses, cruises, government policies, or any other services.

7. Sightseeing Limitations: Due to restrictions in cities like Rome, Milan, Zurich, and Florence, most sightseeing will be done on foot. The tour manager and driver will endeavor to get you as close to the monuments as possible.

8. Hotel Availability: Major international events and trade fairs may result in hotel blocks being booked out over two years in advance. Customers agree to stay in hotels further away from cities, and the itinerary may be altered as a result. The Company reserves the right to substitute hotels as deemed necessary.

9. Site-Specific Changes: On certain days, the “Changing of Guards” at Buckingham Palace may not occur. The Eiffel Tower is closed for renovation until 2020, but counter tickets may still be available on-site. The tour manager reserves the right to amend the itinerary due to closures at sites such as St. Peter’s Cathedral or the Louvre Museum.

10. Tour Management: There will be only one tour manager for the group, and the Customer must follow their instructions for smooth operations.

11. Non-Refundable Fees: Visa fees and flight tickets (both onward and return) are non-refundable under any circumstances. Customers must attend personal interviews at the consulate at their own cost if required.

12. Biometric Requirement: Biometric data is mandatory for U.K. and Europe visas, and the Customer must present themselves at the VFS Centre for this process.

13. Tipping: In Europe, a tip of approximately 2 Euros per person per day for the driver is customary.

14. Transportation Restrictions: The Company will try to get as close to monuments as possible due to restrictions on coach access in some cities.

15. Amendments to Itinerary: The Company reserves the right to amend, alter, vary, or withdraw any advertised departure or excursion for the convenience of passengers, but all services will remain the same.

16. Non-Utilized Services: No refunds will be provided for any services, including meals, sightseeing, or tickets not utilized during the tour.

17. Lido Show: The Company does not consider the Lido show essential to be included in the tour cost, reflecting the varied interests of past clients.

18. Return Reservation Changes: If the Customer decides to change their confirmed return reservation date, a fee of USD 200 or more is payable directly to the airline.

19. Timings Compliance: Customers must adhere to the timings set by the guides/tour managers to ensure the program runs smoothly.

20. Third-Party Services: As a travel house/tour operator, the Company does not control airlines, coach companies, shipping companies, hotels, or local transport. The Company is not responsible for delays or deficiencies in services provided by outside agencies and does not control opening and closing times of tourist attractions.

21. Hotel Bookings: The Company will select and book hotels on behalf of tourists at convenient locations, subject to availability. In case of non-availability, accommodation may be split among different hotels. Hotel accommodations are generally provided on a twin-sharing basis, with rollaway mattresses often used for a third bed.

22. Itinerary Changes: Due to unavoidable circumstances, the Company reserves the right to change, modify, vary, or alter the tour itinerary if necessary. Customers will not be entitled to compensation or refunds for limited services even if included in the tour itinerary.

23. Tour Postponement or Cancellation: The Company reserves the right to postpone or cancel any tours advertised without assigning reasons. In such cases, money paid by the tour participant will be fully refunded, but no compensation claims will be entertained.

24. Group Size and Costs: Tour costs are based on a minimum of 30 passengers traveling together. If the number of participants falls drastically, the tour cost, meal plan, vehicle, and other services may change accordingly, and the Customer will be responsible for any additional costs.

25. Tour Tariff Basis: The tour tariff is based on departure from Cochin unless otherwise specified. Tourists boarding flights from other locations must cover the entire airfare difference and any additional expenses, including airport transfers and hotel stays.

26. Tariff Changes: The quoted tour tariff is calculated based on prevailing rates at the time of quoting. The Company reserves the right to change the tariff in case of any modifications or variations before the departure date.

27. Single Travelers: Customers traveling alone without family will share a room on a twin or triple-sharing basis (with rollaway beds) depending on availability. If no twin or triple-sharing options are available, the Customer will incur a single supplement at an additional cost.

28. Bus Regulations: Customers agree to abide by European regulations regarding bus travel, including a maximum sitting period of 8 hours. Customers will not sit in the bus while the driver takes a rest.

29. Regulatory Compliance: Tours are subject to RBI/GOI regulations, and part of the tour cost should be paid in Euros/USD.

30. Acceptance of Terms: Any objections to these terms and conditions must be submitted in writing by the Customer at least three months before the travel date; otherwise, acceptance of the terms will be assumed.

31. Additional Conditions

– Complimentary Breakfast:
– Served at most hotels. Continental breakfast includes tea, coffee, cereal, juice, bread, butter, jam, and hot eggs. Menu is fixed by the hotels.

– Meals:
– First meal: Dinner on the day of arrival. Last meal: Breakfast/boxed breakfast on the day of departure.

– Liability for Damages:
– Customers are responsible for any damages to hotel rooms, restaurants, coaches, or public properties.

– Visa Processing:
– Visa grant and processing are at the consulate’s discretion. The company is not liable for visa rejections.

– Liability Disclaimer:
– The company is not liable for damages, loss, injury, or delays caused by external factors (e.g., weather, strikes, terrorism). It is recommended to purchase travel insurance.

– Additional Expenses:
– Any additional expenses due to delays or changes in schedules will be charged to the customer.

– Sightseeing Restrictions:
– Private coaches cannot enter cities like Rome, Milan, Zurich, and Florence etc sightseeing will often be on foot.

– Accommodation Changes:
– Hotels may be substituted or located further from city centers due to events or unavailability.

– Itinerary Amendments:
– The itinerary may change due to circumstances beyond control (e.g., site closures).

– Tour Management:
– There will be one tour manager per group, and customers must follow their instructions.

– Refund Policy:
– No refunds for unused services (meals, tickets, etc.).

– Booking Changes:
– A fee of USD 200 applies for changing confirmed return reservations.

– Timeliness:
– Customers must adhere to timings set by tour managers to ensure smooth operations.

– Third-Party Services:
– The company has no control over third-party services (airlines, hotels, etc.) and is not responsible for delays or deficiencies.

– Accommodation:
– Hotel stays are typically on a twin-sharing basis; third beds are often rollaway mattresses.

– Tour Changes:
– The company may alter the tour itinerary for unavoidable circumstances without compensation claims from customers.

– Tour Cancellation:
– The company reserves the right to cancel tours with a full refund, but no compensation for additional costs.

– Group Size:
– Tour cost is based on a minimum of 30 passengers. Changes in group size may affect costs and services.

– Departure Details:
– Tour costs are based on departures from Cochin. Additional costs apply for those boarding from other locations.

– Tariff Changes:
– Tour tariff may change based on prevailing rates before departure.

– Solo Travelers:
– Solo travelers must share rooms; otherwise, a single supplement fee applies.

– Travel Regulations:
– Customers must comply with European travel regulations regarding bus seating and driver rest periods.

– Payment Regulations:
– Part of the tour cost should be paid in Euros/USD as per RBI/GOI regulations.

—

14. Complaints, Governing Law, and Liability
Customers must report any complaints or refund queries to the Company’s local representative during the holiday; unresolved issues should be submitted in writing to Customer/Sales Service within 30 days of holiday completion. Refunds will not be issued for unutilized services, and a ₹10,000 administration fee may apply. All disputes will be governed by Indian law, with exclusive jurisdiction in the courts of Ernakulam district. The Company is not liable for obligations affected by events beyond its control, and its liability will not exceed the fees charged. If any term is found invalid, remaining terms will still apply. Travelers must have received their last vaccination dose at least 14 days and no more than 270 days before arrival at the destination.
Additional Notes
Customers are responsible for any additional costs arising from changes or cancellations to flight schedules or other uncontrollable factors; Wayfare Getaways PVT LTD is not liable for such expenses.
Passengers must be present at the coach or scheduled departure point on time as informed by the tour leader. No compensation or refunds will be provided for missed transportation (coaches, trains, flights, ferries, or ships).
The Company operates under the assumption that customers can manage themselves during tours and do not require excessive assistance or special preferences.
All unutilized services are non-refundable.
Accommodations arranged by the Company are non-smoking; violations will incur a €300 penalty payable directly to the hotel.
Customers should avoid food waste and prevent stains on hotel carpets.
Noise disturbances in hotel rooms may lead to complaints from other guests and possible legal consequences.
Showers should only be taken in designated wet areas to avoid water damage to carpets, which may attract penalties.
Local lunch options may include burgers, pizza, fish and chips, chicken and chips, kebabs, KFC, McDonald’s, or Indian cuisine.

20. Acknowledgment
By booking a tour with Wayfare Getaways Pvt. Ltd., you acknowledge that you have read, understood, and agreed to these Terms and Conditions.